|
| Terms & Conditions
| Urban Central
Booking Terms & Conditions for individuals
(for group booking terms and conditions please contact the groups department; groups@urbancentral.com.au)
** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Urban Central are accepted **
How to Book / Quotes and Reservations
• Bookings can be made over the internet at www.urbancentral.com.au or by calling Reservations on 1800 631 288 if calling from within Australia or + 61 3 9693 3700 if calling from overseas.
• Reservations are subject to availability and actual pricing at the time of booking.
• Verbal quotes are valid at the moment of quote and not at a future time.
Deposit
• At time of reservation a valid Visa or Mastercard must be provided to secure your booking. A deposit of one night’s accommodation can be made in cash if present at reception at time of booking.
Final Payment
• Full payment must be received at check in.
• A $10 Cash key deposit will be taken from all guests on check in. The key deposit will be returned to the guest on presentation of the key on check out by 11am.
Payment Options
• Cash, EFTPOS and credit cards (Visa, Mastercard) are accepted
Cancellation terms and charges
• Up to 24 hours prior to day of arrival, cancellation without charge.
• Within 24 hours of day of arrival, one night’s accommodation will be charged to the credit card used to secure the reservation
Rates and Changes
• Rates quoted on this website are in the hostels local currency and are subject to change at anytime. Rates are inclusive of GST where applicable.
• Minimum length of stay restrictions may apply to certain rates during special event periods
• All prices and other payments and conditions should be confirmed at the time of booking.
Check-in and Check-out
• Standard check-in is 2pm and standard check-out is 11am.
• Late check out after 11am will be charged at one night’s accommodation.
Photo I.D. required on check-in
• An acceptable form of photographic identification will need to be produced prior to check-in. Acceptable form of ID is a valid drivers license, passport, or Australian proof of age card (18+ card).
Group Bookings
• Any bookings made for 4 or more guests come under our group booking terms. Upon check in all guests must individually agree to and sign our terms and conditions document. Any guest who does not agree to these terms will forfeit their reservation at Urban Central and may incur cancellation fees.
Room Allocation
• Room allocations cannot be guaranteed. A request can be made but dorm beds booked under one name cannot be guaranteed in the same room. Urban Central reserves the right to change an allocation at anytime at own discretion.
Special Requests
• Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
Booking Arrangements
• The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
Unaccompanied minors
• All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.
Parking
• All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hostel car park, the hostel cannot accept any liability. If a vehicle is left in the hostel car park after the guest has departed without the written consent of the hostel, the hostel reserves the right to remove the vehicle at the owners’ expense.
• All vehicles parked in the Urban Central must leave their keys at reception at all times. The owner accepts that members of staff may move the car during the time the car is parked in the car park.
Liability
• Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damages, Behaviour and Responsibility
• Urban Central reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hostel’s property or structure. All members of a group are held responsible for any actions taken by any member of the group. Should any damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card
• We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hostel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hostel due to their actions and additionally may be asked to leave the hotel.
• Urban Central will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
• Every effort is made to ensure that information displayed on this website is correct. Information and rates and Urban Central website are subject to change without notice.
Urban Central is a licensed venue. Only alcohol purchased from our venue may be consumed or brought on site. |
| | | |
|
|
